Information

Product Use/ Cosmetic Use/ General Advice

We make every reasonable effort to ensure that the information on this website is accurate and up-to-date. The material here is intended to provide general information and users are advised to seek further legal/ medical/ cosmetic use guidance before acting or relying on the contents. We disclaim all liability for loss and/or damage that may result from the use of information contained on this site.

Cosmetic Goods
All of our products intended for cosmetic use are certified and tested as required by law, and ingredients for any of these items are available via the website and upon request.  Ancient Wisdom Marketing Ltd highly recommends that the end users of these products perform a patch test before using any cosmetic product for the first time, and periodically thereafter as allergies can develop from the repeated use of ANY cosmetic product. We recommend that all buyers pass this piece of advice onto their customers.

On occasion we may send out email and/or mail special offers/ voucher codes. Each such offer will have its own terms and conditions and these will be specified within the offer. These offers will be applied to orders compliant with the specified terms and conditions only.
The discounts are displayed and calculated in the shopping cart.

Payments

We accept the following methods of payment:
– Credit/ Debit Card
– Bank Transfer 

Credit/ Debit Card Payment
The payment is handled by a secure external system that will capture and authorise the card details at the point of sale.

Bank Transfer
When choosing this option, we will provide the buyer with our bank details for the transfer.
In order to avoid any delays in processing, please provide the order number as the reference for the payment. The order will be processed once the payment has been received and cleared in our bank account.

Out Of Stock Items / cancellations 

We try to keep our website as up-to-date as possible. If there are any out of stock items, we will deduct these from your final invoice, which will generate a refund that will be put back to the original method of payment within 1-7 business days.

If the out of stocks goods exceed 20% of your order, we will contact you so that you can choose alternatives. In order to make this process as swift as possible, we advise to always put the most up-to-date contact details on the order. 

If you wish to cancel the full order or any part of an order after you have already received it, you have the right to do so within 7 days of the delivery date of the order. In such case, please contact us so that we can provide you with a Returns Form to fill in and include in the return. Please note, we will not reimburse the return postage charge or the initial delivery charge. We will request that you return the goods at your own cost.

Once the order is returned, we will refund your original method of payment less any postage charges incurred.
The goods should be unopened and in their original packaging.

Please note that we do not accept returns on customized goods.

Moreover

Please note that we import goods from all over the world, as well as locally. We also produce a large amount of the bathroom, aromatherapy and home fragrance product lines. We make every effort to keep the supplies as uninterrupted as possible. Due to the large scale of operations involved in the continuity of stock supply, we cannot guarantee all items will be available to order at all times.

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